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Mike Aoki is the President of Reflective Keynotes Inc., a privately held Canadian corporation founded in 2001.  Mike's background includes almost 20 years of sales, call center and management experience.  So, he brings real-life examples to his training workshops, speeches and consulting work.



Professional Development:

• Mike Aoki holds a Professional Manager designation (P. Mgr) from the Canadian Institute of Management.  So, he is a veteran staff manager who can share his experience with your team.
• He completed his Master Trainer certification from Langevin Learning Services (the world's largest Train-the-Trainer organization.)  So, he learned how to design and deliver training sessions within a fast-moving corporate environment.

Management Experience:

• At Telus Mobility in the late 1990's, Mike Aoki managed a 12 person team responsible for training a 900-person call center including new hire training, product knowledge training and sales skills development.
• Benefit:  He has credibility with Managers because he's "been in their shoes" managing direct reports.

Call Center Experience:

• As a call center rep at Bell Mobility in the early 1990's, Mike Aoki handled over 50,000 customer calls and was ranked in the top 5% of employees in a 200-person call center in both sales and overall performance.
• Benefit:  He has credibility with call center Associates because he’s done their job.  His call center workshops reflect his passion for the call center industry.

Sales Experience:

• As Program Manager – Sales Training at Bell Mobility in mid-1990's, Mike Aoki co-founded a corporate training department and trained more than 700 sales professionals throughout 140 locations.
• Benefit:  Mike uses his experience as a salesperson to ensure his programs are practical and “real-world” focused.

Leadership Training Experience:

• Trained managers and executives on leadership, coaching skills and change management strategies.
• Co-facilitated a company wide leadership program that changed corporate culture and established a common method of leading and coaching team members.
• Benefit:  Mike has rolled out company wide training programs so he can help you implement large training projects.

__“Mike supported my needs as Vice President, Sales & Marketing at Canadian Standards Association (CSA) on more than one occasion.

He was a speaker at our sales conference and well received by the sales staff. He was also a facilitator for a strategic planning session, again with positive feedback and follow up.”

Lance Novak, Vice-President, Sales & Marketing, Canadian Standards Association