CONTACT CENTRE SALES & CUSTOMER SERVICE TRAINING
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Sell More

We will train your team to sell in a customer friendly way that improves revenue.
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Retain More

Reducing customer turnover by 5% can increase profits by 25-125%. We will equip your team with the skills to calm irate customers and improve client loyalty.
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Help Your Front Line Achieve More

Does your management team reinforce sales & retention skills? We can show them how make coaching a positive experience that improves Agents results​.
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What clients are saying:

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"I had the pleasure to work with Mike when we were setting up a customer contact centre for Sysco Canada. Mike was an excellent resource to us as we were relatively inexperienced on how to train associates as this was a new sales/customer service approach. Mike put together a clear and concise training program that we used in our first phase of associate training. He also led much of the training himself and helped us to create a highly energized and engaged team. We eventually adopted much of Mike's program material in to the curricula of newly hired associates as the centre matured. I would highly recommend Mike's services." 
Gene Jochen, Director, Talent Management, SYSCO

Contact

Reach Mike Aoki directly at:
Tel:  905-567-8432
​​Email:  mike@reflectivekeynotes.com
​Reflective Keynotes Inc.
6975 Meadowvale TCC, Unit 9, Suite 114, 
Mississauga, Onta
​rio, Canada, ​L5N 2V7
Copyright 2022 Reflective Keynotes Inc., Mississauga, Ontario, Canada
  • Home
  • Training
    • Sales Training
    • Customer Service Training
    • Coaching Training
  • Speaking
  • Articles
    • Media Coverage
  • About
  • Contact