Sell MoreWe will train your team to sell in a customer friendly way that improves revenue.
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Retain MoreReducing customer turnover by 5% can increase profits by 25-125%. We will equip your team with the skills to calm irate customers and improve client loyalty.
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Help Your Front Line Achieve MoreDoes your management team reinforce sales & retention skills? We can show them how make coaching a positive experience that improves Agents results.
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What clients are saying:
"I had the pleasure to work with Mike when we were setting up a customer contact centre for Sysco Canada. Mike was an excellent resource to us as we were relatively inexperienced on how to train associates as this was a new sales/customer service approach. Mike put together a clear and concise training program that we used in our first phase of associate training. He also led much of the training himself and helped us to create a highly energized and engaged team. We eventually adopted much of Mike's program material in to the curricula of newly hired associates as the centre matured. I would highly recommend Mike's services."
Gene Jochen, Director, Talent Management, SYSCO
Gene Jochen, Director, Talent Management, SYSCO
