We can customize our keynote speeches - from 30 - 60 minutes - to suit your conference schedule. These speeches have been delivered to audiences ranging from 30 -1,200 attendees.
1) "Customers Come First, Last and Always"
What is the secret to long term success? Providing great customer service! In this speech, your team will learn:
What is the secret to long term success? Providing great customer service! In this speech, your team will learn:
- Why customer service is getting harder, and why that gives your organization a bigger competitive edge
- How to become a "Service hero or heroine"
- How your customer service team can boost customer loyalty and revenue
- How even a small change in service can make a big impact upon results
2) "The Inside Sales Revolution"
Drive revenue by converting your customer service centre/order desk into a sales AND service centre
Learn how to :
Drive revenue by converting your customer service centre/order desk into a sales AND service centre
Learn how to :
- Leverage your inbound and outbound contact centres to increase sales
- Reduce "Fear of sales" among customer service reps
- Improve Net Promoter Scores by ensuring your Agents take care of ALL of their client's needs
3) "How to Give Feedback Without Giving Offense"
Do you dread giving "negative" feedback to your employees? Do you struggle to come up with the right words when giving performance reviews and coaching sessions? Do you sometimes avoid saying anything, rather than risk upsetting your team?
Learn how to:
Do you dread giving "negative" feedback to your employees? Do you struggle to come up with the right words when giving performance reviews and coaching sessions? Do you sometimes avoid saying anything, rather than risk upsetting your team?
Learn how to:
- Avoid the #1 mistake most people make when giving feedback, so your coaching sessions improve employee engagement and morale
- Create buy-in, so employees WANT to follow your advice
- Structure your feedback to make it EASY for your employee to implement
- Build an ongoing, positive relationship with your team
- Give feedback to millennials without hurting their confidence
4) "How to Work a Room - Networking Skills for Busy Professionals"
In this interactive presentation, your audience will learn:
In this interactive presentation, your audience will learn:
- 5 ways to find the perfect networking event to help your business grow
- 3 things you must bring to every event: do this and you'll always make a good impression
- An easy to follow format for your 60-second "elevator speech"
- The secret to easily starting a conversation with anyone.
- The 3 things everyone should do to enhance a new business relationship. Using even one of these techniques will make you stand out from the crowd!
What clients are saying:

"Mike Aoki is a terrific keynote speaker! I first met Mike when he was the outstanding guest speaker at the Canadian Institute of Management's AGM.
Mike's passion clearly shows in his presentations, which are informative, well organized, entertaining, energetic, and positively delivered. I organize meetings for various associations, and would comfortably put Mike at the top of the list for Speakers. I highly recommend Mr. Mike Aoki!”
Phil Russo, President, Canadian Institute of Management, Toronto Branch
Mike's passion clearly shows in his presentations, which are informative, well organized, entertaining, energetic, and positively delivered. I organize meetings for various associations, and would comfortably put Mike at the top of the list for Speakers. I highly recommend Mr. Mike Aoki!”
Phil Russo, President, Canadian Institute of Management, Toronto Branch