Helping Canadian teams serve, support, and sell better
I specialize in helping Canadian organizations with 25 to 1000 employees, especially in the financial services, utility and crown corporation sectors.
Many clients lack internal training capacity but need their frontline teams to:
I bring real-world tools that help your team handle tough conversations, improve service, and close more sales, whether through my training or keynotes.
Many clients lack internal training capacity but need their frontline teams to:
- Calm irate customers and reduce escalations with proven frontline techniques
- Retain more customers by developing skills in trust, empathy, and problem solving
- Increase revenue through solution-focused sales techniques tailored to your market
I bring real-world tools that help your team handle tough conversations, improve service, and close more sales, whether through my training or keynotes.
Practical training and speaking that drives real results
I help frontline teams improve client conversations, whether they are handling tough service calls or guiding customers through the sales process. You can work with me in two ways:
Customer Service & Sales Training Customized training that equips your team with practical customer service and sales skills they can apply immediately. Whether it is calming irate customers, lowering churn, or increasing sales, each session is tailored to your team’s real challenges. Clients typically see improved retention, fewer escalations, and increased revenue. |
Keynote Speaking for Conferences & Town Halls High-energy, content-rich keynotes that motivate teams and reinforce your customer service or sales culture. I blend real-world stories with actionable strategies to engage audiences and deliver takeaways they can apply immediately. Clients bring me in for conferences, sales rallies, town halls, and leadership retreats - events where they want to boost morale and drive measurable improvements in service or sales performance. |
Trusted by industry leaders in Canada
Proud to work with Canadian leaders in financial services, utility and crown corporation sectors who demand results-driven training and speaking.
Layout: Logos and Testimonial side by sideVisual arrangement
Layout: Logos and Testimonial side by sideVisual arrangement
- Left side (or right, depending on design flow):
A clean row or grid of 3 to 5 client logos- Logos sized evenly and spaced for clarity
- Use monochrome or brand-colour toned versions for cohesion
- Keep the background neutral to avoid distraction
- Opposite side:
A prominent testimonial block- Use a quote with clear attribution (name, role, organization)
- If possible, add a small photo of the person or their company logo
- Stylize with a subtle background or border to set it apart
Ready to see real improvements in your customer service or sales performance?
Let’s connect to create a plan that boosts retention, reduces escalations, or grows sales for your organization.