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1) "Secrets of Successful Retail Sales Coaching"
Tips and techniques to help Store Managers and District Managers coach their employees to improved sales performance

In this workshop, you will learn to how to:

• Evaluate your sales team’s strengths and opportunities for improvement
• Plan your sales coaching conversation so you have maximum impact in the shortest time possible
• Coach to trends rather than ‘one off’ events so your coaching boosts morale
• Deal with the special challenges of coaching "Generation Y" employees
• Use staff meetings to reinforce your team’s sales skills and product knowledge

2) "No One Told Me I’d Have to Sell"
This course teaches fundamental sales skills utilizing interactive exercises that analyze “good” and “bad” sales examples from all walks of life.

In this workshop, you will learn how to:

• Use three different techniques to position yourself as a valuable resource to your clients
• Qualify clients using questioning and listening skills so only the most appropriate products are offered This increases sales results and client retention.
• State the benefits of your product or service in a way that pre-empts possible objections
• Handle objections in a way that focuses on problem solving
• Identify buying signals and close the sale in a warm, friendly manner that increases client loyalty.

3)  "How to Work a Room - Networking Skills for Busy Professionals"

In this workshop, you will learn:

• 5 ways to find the perfect networking event to help your business grow
• 3 things you must bring to every event: do this and you'll always make a good impression
• An easy to follow format for your 60-second "elevator speech"
• The secret to easily starting a conversation with anyone.
• The 3 things everyone should do to enhance a new business relationship.  Using even one of these techniques will make you stand out from the crowd!

These in-person workshops can be booked as either a half-day or full-day training session.  The full-day session allows more time for participants to practice their new skills.

These workshops can be customized for your organization and held at your location. The suggested class size is 8-16 participants to allow maximum interaction.

We can also custom-design a workshop for new product launches, new hire training and call quality contact standards. There are also two-hour webinar versions of these courses available.

_“Mike recently facilitated a two day customer service and sales training workshop for our Sales team. It was great!

Mike was energetic, engaging and was able to cover off all of the course content by keeping control of the pace and focus of the discussions. Approachable and friendly, Mike also made sure everyone was involved and active in the discussions without creating an intimidating environment. I’d be happy to work with Mike again!”

Sue Silk, Director of Human Resources, Kensington Tours