Sales Training
These workshops will help your front line Agents improve their sales performance:
Good service is not enough to ensure long term business viability. You need to seize opportunities to up-sell and cross-sell products and services over the phone.
In this workshop, Agents and Managers will learn:
At the end of this training, your Agents and Managers will leave with the ability to spot sales opportunities. They will know how to upsell and rightsize callers on the most appropriate products and features to increase your departmental revenue.
In this workshop, Agents and Managers will learn:
- How to identify three key ideas behind a philosophy of "Sales through Service"
- How transition from a service call to a sales call
- Questioning and active listening skills to determine the client's needs
- How to state the benefits of your product or service from the client’s perspective, using key phrases that increase a caller's likelihood of buying
- How to handle objections and close the sale using a five step process
At the end of this training, your Agents and Managers will leave with the ability to spot sales opportunities. They will know how to upsell and rightsize callers on the most appropriate products and features to increase your departmental revenue.
More and more companies are using the phone, email and social media to reach customers and manage accounts.
In this workshop, Agents and Managers will learn:
At the end of this training. your team will leave with the ability to leverage phone calls, email and social media to sell more effectively.
In this workshop, Agents and Managers will learn:
- How to quickly gain the customer's interest
- How to ask the right questions to rapidly qualify a client
- How to listen and find ways to help your customer
- How to deal with objections, including objections related to the competition
- How to close more effectively using five simple words
At the end of this training. your team will leave with the ability to leverage phone calls, email and social media to sell more effectively.
More information about our training seminars:
These in-person workshops can be booked as either a single full-day workshop or as two half-day sessions. Holding it as two half-days, separated by 1-2 weeks, allows less experienced participants to learn a manageable amount of new skills and practice them between sessions.
These workshops can be customized for your organization and held at your location. The suggested class size is 8-15 participants to allow maximum interaction.
We can also custom-design a workshop for new product launches, new hire training and call quality contact standards. There are also two-hour webinar versions of these courses available.
These workshops can be customized for your organization and held at your location. The suggested class size is 8-15 participants to allow maximum interaction.
We can also custom-design a workshop for new product launches, new hire training and call quality contact standards. There are also two-hour webinar versions of these courses available.
What clients are saying:
“Mike recently facilitated a two day customer service and sales training
workshop for our Sales team. It was great!
Mike was energetic, engaging and was able to cover off all of the course content by keeping control of the pace and focus of the discussions. Approachable and friendly, Mike also made sure everyone was involved and active in the discussions without creating an intimidating environment. I’d be happy to work with Mike again!”
Sue Silk, Director of Human Resources, Kensington Tours
Mike was energetic, engaging and was able to cover off all of the course content by keeping control of the pace and focus of the discussions. Approachable and friendly, Mike also made sure everyone was involved and active in the discussions without creating an intimidating environment. I’d be happy to work with Mike again!”
Sue Silk, Director of Human Resources, Kensington Tours