1) "Sales Training for Call Center
Agents"
Good service is not
enough to ensure long term business viability. You need to seize
opportunities to up-sell and cross-sell products and services
over the phone.
In this workshop, you will learn to:
-
Identify three key ideas behind a
philosophy of "Sales through Service"
-
Transition from a service call to a
sales call
-
Use questioning and active listening
skills to determine the client's needs
-
State the benefits of your product or
service from the client’s perspective, using key phrases that
increase a caller's likelihood of buying
-
Handle objections and close the sale
using a five step process
At the end of this training, your
Agents will leave with the ability to spot sales opportunities.
They will know how to upsell and rightsize callers on the most
appropriate products and features to increase departmental
revenue.
2) "Secrets of Successful Call Center Sales
Coaching"
How many sales have
slipped away because your Agents have not been coached and
supported by their Team Managers on how to sell?
In this workshop, your Managers will
learn how to:
-
Implement the best practices used by
high performing sales call centers
-
Motivate their team through rewards and
recognition
-
Overcome an Agent's "sales reluctance"
-
Observe and evaluate their Agent's sales
skills
-
Use "60-Second Coaching"
techniques to
boost their Agent's sales performance
By the end of this workshop, Managers
will be equipped to coach their Agents to improved sales performance
and morale.
3) How to Work a Room - Networking Skills for
Busy Professionals"
In this workshop, you
will learn:
-
5 ways to find the
perfect networking event to help your business grow
-
3 things you must bring
to every event: do this and you'll always make a good impression
-
An easy to follow format
for your 60-second "elevator speech"
-
The secret to easily
starting a conversation with anyone.
-
The 3 things everyone
should do to enhance a new business relationship. Using even
one of these techniques will make you stand out from the crowd!
4) "Secrets of Successful Retail
Sales Coaching"
Tips and techniques to help Store Managers and
District Managers coach their employees to improved sales
performance
In this workshop, you will learn to
how to:
-
Evaluate your sales team’s
strengths and opportunities for improvement
-
Plan your sales coaching
conversation so you have maximum impact in the shortest time
possible
-
Coach to trends rather than ‘one
off’ events so your coaching boosts morale
-
Deal with the special challenges of
coaching "Generation Y" employees
-
Use staff meetings to reinforce your team’s sales skills and
product knowledge
5) "The Seven Deadly Sins of Sales
Presentations"
Making even one of these mistakes will cause a
client to lose interest.
In this workshop, you will learn:
-
The seven deadly sins of sales
presentations and how to avoid them
-
Three keys for gaining support for your
product or service. Learn additional presentation techniques to
gain support from senior management
-
Key phrases you can use to re-direct
discussions that have gone off track
-
The five most common sales objections
and how to pre-empt them during your presentation
-
How to handle a “Question and Answer”
session including the secret to ending a “Q&A” session on a
positive note.
6) "No One Told Me I’d Have to Sell"
This course teaches fundamental sales skills utilizing
interactive exercises that analyze “good” and “bad” sales examples
from all walks of life.
In this workshop, you will learn how
to:
-
Use three different techniques to
position yourself as a valuable resource to your clients
-
Qualify clients using questioning and
listening skills so only the most appropriate products are offered
This increases sales results and client retention.
-
State the benefits of your product or
service in a way that pre-empts possible objections
-
Handle objections in a way that
focuses on problem solving
-
Identify buying signals and close the
sale in a warm, friendly manner that increases client loyalty.
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Testimonial for Mike Aoki's Workshops:
"Mike Aoki is a gifted trainer and speaker who can
translate his knowledge and experience into practical insights which
allows others to achieve heightened performance."
Peter Boos,
Manager, General Insurance OmbudService
Toronto, Canada |
These workshops can be booked as
either a half-day or full-day
training session.
The full-day session allows more time for participants to practice
their new skills.
These workshops can be
customized for your organization
and held at your location.
The suggested
class size is 10-20 participants
to allow maximum interaction.
We can also
custom-design a workshop for new product launches and new hire
training.
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