CONTACT CENTRE SALES & CUSTOMER SERVICE TRAINING
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Partial Client List

Some of the clients for our sales, customer service and coaching workshops include:

Mike Aoki's Professional Background

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Mike Aoki is the President of Reflective Keynotes Inc., a privately held Canadian corporation founded in 2001.  Mike's background includes almost 20 years of sales, contact centre and management experience.  So, he brings real-life examples to his training workshops, speeches and consulting work.

As a contact centre expert, he been interviewed by the Customer Experience Radio Show, Contact Centre Pipeline magazine and the Globe and Mail.

Professional Development:
  • Mike Aoki completed his Master Trainer certification from Langevin Learning Services (the world's largest Train-the-Trainer organization.)  So, he learned how to design and deliver training sessions within a fast-moving corporate environment.

Management Experience:
  • At Telus Mobility in the late 1990's, Mike Aoki managed a 12 person team responsible for training a 900-person contact centre including new hire training, product knowledge training and sales skills development.
  • Benefit:  He has credibility with Managers because he's "been in their shoes" managing direct reports.

Contact Centre Experience:
  • As a contact centre Agent at Bell Mobility in the early 1990's, Mike Aoki handled over 50,000 customer calls and was ranked in the top 5% of employees in a 200-person contact centre in both sales and overall performance.
  • Benefit:  He has credibility with Agents because he’s done their job.  His workshops reflect his passion for the contact centre industry.

Sales Experience:
  • As Program Manager – Sales Training at Bell Mobility in mid-1990's, Mike Aoki co-founded a corporate training department and trained more than 700 sales professionals throughout 140 locations.
  • Benefit:  Mike uses his experience as a salesperson to ensure his programs are practical and “real-world” focused.

Leadership Training Experience:
  • Trained managers and executives on leadership, coaching skills and change management strategies.
  • Co-facilitated a company wide leadership program that changed corporate culture and established a common method of leading and coaching team members.
  • Benefit:  Mike has rolled out company wide training programs so he can help you implement large training projects.


What clients are saying:

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__“Mike supported my needs as Vice President, Sales & Marketing at Canadian Standards Association (CSA) on more than one occasion.

He was a speaker at our sales conference and well received by the sales staff. He was also a facilitator for a strategic planning session, again with positive feedback and follow up.”

Lance Novak, Vice-President, Sales & Marketing, Canadian Standards Association


Contact

Reach Mike Aoki directly at:
Tel:  905-567-8432
​​Email:  mike@reflectivekeynotes.com
​Reflective Keynotes Inc.
6975 Meadowvale TCC, Unit 9, Suite 114, 
Mississauga, Onta
​rio, Canada, ​L5N 2V7
​Copyright 2020 Reflective Keynotes Inc., Mississauga, Ontario, Canada
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