Client List
Some of the clients for our sales and customer retention work include:
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Mike Aoki's Professional Background
Mike Aoki is the President of Reflective Keynotes Inc., a privately held Canadian corporation founded in 2001. Mike's background includes almost 20 years of sales, contact centre and management experience. So, he brings real-life examples to his training workshops, speeches and consulting work.
As a contact centre expert, he been interviewed by the Customer Experience Radio Show, Contact Centre Pipeline magazine and the Globe and Mail.
Professional Development:
Management Experience:
Contact Centre Experience:
Sales Experience:
Leadership Training Experience:
As a contact centre expert, he been interviewed by the Customer Experience Radio Show, Contact Centre Pipeline magazine and the Globe and Mail.
Professional Development:
- Mike Aoki completed his Master Trainer certification from Langevin Learning Services (the world's largest Train-the-Trainer organization.) So, he learned how to design and deliver training sessions within a fast-moving corporate environment.
Management Experience:
- At Telus Mobility in the late 1990's, Mike Aoki managed a 12 person team responsible for training a 900-person contact centre including new hire training, product knowledge training and sales skills development.
- Benefit: He has credibility with Managers because he's "been in their shoes" managing direct reports.
Contact Centre Experience:
- As a contact centre Agent at Bell Mobility in the early 1990's, Mike Aoki handled over 50,000 customer calls and was ranked in the top 5% of employees in a 200-person contact centre in both sales and overall performance.
- Benefit: He has credibility with Agents because he’s done their job. His workshops reflect his passion for the contact centre industry.
Sales Experience:
- As Program Manager – Sales Training at Bell Mobility in mid-1990's, Mike Aoki co-founded a corporate training department and trained more than 700 sales professionals throughout 140 locations.
- Benefit: Mike uses his experience as a salesperson to ensure his programs are practical and “real-world” focused.
Leadership Training Experience:
- Trained managers and executives on leadership, coaching skills and change management strategies.
- Co-facilitated a company wide leadership program that changed corporate culture and established a common method of leading and coaching team members.
- Benefit: Mike has rolled out company wide training programs so he can help you implement large training projects.
What clients are saying:
“Mike supported my needs as Vice President, Sales & Marketing at
Canadian Standards Association (CSA) on more than one occasion.
He was a speaker at our sales conference and well received by the sales staff. He was also a facilitator for a strategic planning session, again with positive feedback and follow up.”
Lance Novak, Vice-President, Sales & Marketing, Canadian Standards Association
He was a speaker at our sales conference and well received by the sales staff. He was also a facilitator for a strategic planning session, again with positive feedback and follow up.”
Lance Novak, Vice-President, Sales & Marketing, Canadian Standards Association
