Mike Aoki, Speaker, Trainer, Author

Working with Mike:

• About Mike

• Client list

Call Center Sales Skills

_

• 10 Tips to Create a Sales Focused Call Center
• 12 Tips to Improve Your Call Center Sales Results
• Call Center IVRs:   Has It Really Come Down to This?
• How to Motivate Your Call Center Agents

Coaching Call Center Teams

_

• Five Tips for Better Call Center Huddles and Meetings
• Gen Y Challenges Employee Training

Handling Irate Callers

_

• 10 Tips for Handling Irate Callers

Presentation Skills

_

• Should I Begin My Presentation With a Joke?
• 7 Tips to Reduce Your Fear of Public Speaking
• Be Aware of Audience Diversity
  
• Don't Embarrass Yourself at Your Next Company Event
• Don't Take Chances With Your Speaker Introduction

---

Contact us at:

_Reflective Keynotes Inc.
6975 Meadowvale Town Centre Circle, Unit 9, Suite 114,
Mississauga, Ontario, Canada,
L5N 2V7

Tel:  905-567-8432
Email:  info@reflectivekeynotes.com

Or, use our convenient online contact form

__What people are saying about Mike Aoki's keynotes speeches
and training seminars:

__“I am pleased to recommend Mike as a speaker and as a trainer. I had the pleasure of participating in one of Mike's interactive training sessions at one of our early morning networking meetings.

Mike was able to quickly communicate in an easy going style that was both energizing and interactive for everyone in our group. His training techniques were fun and insightful.

Stuart Manley, President, ChannelPoint Inc.

---