Help Your Contact Centre:
Upsell on inbound phone calls
Deal with irate callers over the phone and via web chat, email, text and social media
Provide better customer service
Run more productive contact centre team meetings
Coach Agents more effectively
Deal with irate callers over the phone and via web chat, email, text and social media
Provide better customer service
Run more productive contact centre team meetings
Coach Agents more effectively
What clients are saying:
“Mike designed an advanced level seminar for our staff. It was exactly what we wanted and needed and helped us identify best practices in the most challenging area of our work. Mike is adaptive, engaging and great to work with.”
Brian Maltman, Executive Director, General Insurance OmbudService