Training to Help Your Contact Centre

• Upsell on inbound phone calls
• Deal with irate callers
• Provide better customer service
• Run more productive contact centre team meetings
• Coach Agents more effectively

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What clients are saying:

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“Mike designed an advanced level seminar for our staff. It was exactly what we wanted and needed and helped us identify best practices in the most challenging area of our work. Mike is adaptive, engaging and great to work with.”

Brian Maltman, Executive Director, General Insurance OmbudService

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