Coaching Training
These workshops will help your Team Leaders/Managers improve their coaching skills:
How many sales have slipped away because your Agents have not been coached on how to sell?
In this workshop, Managers and Quality Assurance Coaches will learn how to:
By the end of this workshop, Managers and Quality Assurance Coaches will be equipped to coach their Agents to improved sales performance and morale.
Note:
After training is completed, these new coaching skills can be reinforced by our one-on-one "Coach the coach" following up program. (Please contact us directly for more details.)
In this workshop, Managers and Quality Assurance Coaches will learn how to:
- Implement the best practices used by high performing sales contact centres
- Motivate their team through rewards and recognition
- Overcome an Agent's "sales reluctance"
- Observe and evaluate their Agent's sales skills
- Use "60-Second Coaching" techniques to boost their Agent's sales performance
By the end of this workshop, Managers and Quality Assurance Coaches will be equipped to coach their Agents to improved sales performance and morale.
Note:
After training is completed, these new coaching skills can be reinforced by our one-on-one "Coach the coach" following up program. (Please contact us directly for more details.)
This workshop is specifically designed to help contact centre operations staff (Team Leaders, Supervisors, Managers) hold effective meetings that move your Agents to action.
In this workshop, your Managers will learn:
By the end of this session, Managers will be able to organize and facilitate effective, interactive, motivational team meetings with their Agents.
In this workshop, your Managers will learn:
- The five most common mistakes people make when dealing with Agents (even one of these mistakes will cause Agents to lose interest)
- Five techniques for running a productive team huddle
- Ten questions to stimulate discussions at meetings and create Agent buy-in
- The five most common contact centre audience objections and how to preempt them
- How to handle a "Question and Answer" session so your Agents feel motivated
By the end of this session, Managers will be able to organize and facilitate effective, interactive, motivational team meetings with their Agents.
More information about our training seminars:
These in-person workshops can be booked as either a half-day or full-day training session. The full-day session allows more time for participants to practice their new skills.
These workshops can be customized for your organization and held at your location. The suggested class size is 8-15 participants to allow maximum interaction.
We can also custom-design a workshop for new product launches, new hire training and call quality contact standards. There are also two-hour webinar versions of these courses available.
What clients are saying:
“Mike Aoki’s practical huddles are easily implemented into the work environment and provide any manager with direct reports an opportunity to make significant, positive behavioral changes in a short time frame. ”
Plamen Notov, Call Centre Manager, Just Energy
Plamen Notov, Call Centre Manager, Just Energy